Flying Golfer Holidays

Booking your holiday

When your booking form, together with deposit and insurance, is received we will send confirmation of your holiday and costs outstanding, which is payable to us not less than 8 weeks before date of departure. At this point a contract has been made between us. Your booking has been accepted subject to the terms set out in these conditions. Any payments by the client to a travel in respect of a booking form with Flying Golfer Holidays and held by the agent is held on the behalf of the client until he/she receives confirmation of the booking from Flying Golfer Holidays.

Balance

Payment of the balance is due not less than 8 weeks before departure date. Should payment not be received by this date, we reserve the right to cancel your booking and you will be liable for cancellation charges up to 100% of the final invoice total. When bookings are made within 8 weeks of the departure date, full payment should be made with the booking.

Changes by you

If you, or any other member of your party, wish to change any part of your reservation more than 45days prior to departure date a charge of £25 per booking will be made. Any alteration requested must be made in writing and the date of receipt of your letter will be deemed to be the date of change. We will do our utmost to help although we reserve the right to enforce cancellation charges as detailed.

Cancellation by you

If you, or any member of your party, wish to cancel, after confirmation of the booking is made, more than 45 days prior to departure date, loss of deposit and any monies paid out on your behalf, over and above the value of the deposit, will be incurred by you. Cancellations must be made in writing and the date of receipt of your letter will be deemed as the date of cancellation. Where cancellation is made within 45 days of the departure date the following charges will be incurred:

45 – 31 days: 50%
30 – 21 days: 75%
21 – 0 days: 100%

Customer Service

We do try to ensure that your holiday arrangements run as smoothly as possible but occasionally plans do go wrong. If you have a problem during your holiday it is imperative that the local representative be advised immediately who will endeavour to rectify it. In the event that the matter cannot be resolved at the resort, you must contact us in writing within 28 days of returning in the UK quoting your booking reference and any other relevant documents or information. We will not accept liability in respect of claims received after 28 days.

Travel Insurance

Holiday insurance is strongly advised, Flying Golfer Holidays offers holiday insurance at competitive rates, please ask for a copy of the policy and rates.

Our Contact with you

On receipt of your deposit, we will send you, or your Travel Agent, confirmation of exactly what has been booked for you. At this point, a contract has been made between us in accordance with the terms laid out in these booking conditions.

Our price guarantee

We will send you, or your Travel Agent, a final invoice stating the final balance due to us and the date by which the payment must be made to us. Provided all our booking conditions have been complied with, Flying Golfer Holidays guarantees that no surcharges will be imposed due to changes in resort costs relating to your holiday. However, we reserve the right to pass on any costs due to fluctuations in currency movements, or fuel prices that affect aviation costs from those existing on the date on which your holiday price was quoted, up to a limit of 8% per person. Should the price fluctuate above 8% per person you have the right to cancel without penalty.

If we change your reservation

a) as our brochure goes to print many months in advance, there is the need occasionally for changes to be made. Most changes are of a minor nature and we will advise you at the earliest possible date.
b) We reserve the right to make a major change if necessary. We will notify you, or your Travel Agent, as soon as possible and offer alternative arrangements and compensations where applicable as stated below. We consider a major change to be any of the following changes made before the day of departure: Change of airport, resort, outward or return time of departure by more than 12 hours or substitution of the accommodation you have booked with one of a lower classification.
You then have a choice of accepting our alternative arrangements, together with the offered compensation or cancelling, in which case a full refund of all monies paid will be available. Notifications of your acceptance or refusal must be received by us in writing within 3 days of our notice of the change to you.
Compensation per person for major changes more than:

56 days - Nil
29-55 days - £10
15-28 days - £20
0-14 days - £30

c) All flight timings advised to you regarding this website and our brochure are for guidance only and although correct at the time, are subject to alteration and approval by the Civil Aviation Authority, both in the UK and overseas, or for other reasons beyond our control. Clients must therefore adhere to timings given on the tickets and travel documents. We reserve the right to cancel or amend a flight, airline or aircraft or alter any flight details should this become necessary, subject to the terms within our booking conditions.

Important Notice - If we cancel your reservation

Due to operational problems, it may become necessary for us to cancel your reservation totally. We will do our utmost to avoid such a situation but should it arise, we will offer you alternative arrangements, with an allowance of £20 per person off another holiday of your choice from Flying Golfer Holidays Brochure or Website, or a full refund of all monies paid to ourselves if you write immediately advising us of your refusal of this offer. We will not cancel your holiday within the period of 8 weeks prior to your departure, unless the cancellation is caused by the occurrence of events beyond our control. Where compensation payments are accepted for the major changes or cancellation, Flying Golfer Holidays will not be liable for any other claim for compensation or expenses.
The above compensation payments are not applicable if the change is due to war or threat of war, civil war, riots, civil strife, natural disaster, fire, strikes in respect of transport arrangements, industrial action, technical problems to transport, adverse weather conditions, terrorist activities, airport closure,government action or any such action which is beyond our control and for which we can accept no responsibility and no liability whatever beyond refunding all monies paid by you less expenses.

Complaints: How we deal with them

Should you have a complaint about any aspect of your holiday you must notify our local representative immediately, so that he/she can try to resolve the problem. Details of your complaint will be recorded on a Complaints Registration Form, one copy of which will be given to you and another sent to our Head Office.
Should our representative be unable to resolve your complaint and you wish to take up the matter after your holiday, you must write to the Customer Services Department of Flying Golfer Holidays within 28 days of your return, setting out the full details of your complaint and quoting the reference number from your copy of the Complaints Registration Form. A full investigation will be made. We regret that we are unable to accept any complaints we receive after this time.

Conditions of carriage

In respect of carriage, the conditions of the Airline and Coach companies apply, some of which may limit or exclude liability. These conditions are subject to Government rulings and in the case of an Airline the conditions of carriage are laid down by the Warsaw Convention of the 12th October 1929 or as amended at the Hague, 28th September 1955. Full details of same are clearly stated on your Airline Tickets, and details are available on request.

Jurisdiction

This contract between ourselves and any client shall be subject to English Law.

Our liability to you

Flying Golfer Holidays only accepts responsibility in respect of holiday arrangements which are wholly within our control. We do not own any of the Hotels/Apartments feature in our brochure or on the website, nor do we own or operate any Airline or Coach companies we utilise. Therefore we do not have any control over the services provided and Flying Golfer Holidays can accept no liability whatsoever in respect of action taken by employees or Agents of any establishment or services we may utilise. We take great care in the selection of the services we offer. If you should have a claim against any establishment or service, then in such circumstances we will give you any reasonable assistance we can if required. Flying Golfer Holidays has no control over the conduct or behaviour of persons either staying at or utilising your holiday accommodation and does not accept any responsibility or liability for the interruption, withdrawal or impairment of any facilities or any other loss or damage which may be caused by them.

Credit Card Payments

We will be pleased to accept payment by Credit Cards for which there will be a nominal charge of 2% towards processing cost.